Noticeboard

Everyone is welcome in General Practice.

You do not need to proof of ID, address, immigration status or an NHS number in order to receive care or see a GP.

We now have a new telephone system in place, if you do not wish to stay on the line but want to keep your place in the queue, you can do so by requesting an automatic call back.

We would like to thank our patients who have been brilliant and adapted really well to the recent changes and apologise for any delay that may have been caused when contacting the Surgery by telephone, this has been a very difficult time for everybody and we appreciate your understanding during this time.

We are actively recalling patients on disease management registers to undertake their annual reviews. It is important that you attend these appointments so we can ensure we are providing you with high quality care and follow on management plans.

We have now got a separate telephone line to deal with these specific appointments 01302 986111, this line is available Monday to Friday between 9am and 4pm.

Gentle reminder: If you no longer require your booked appointment please be courteous and cancel so that another patient requiring medical help can utilise the appointment you no longer require.

Please, please only attend A&E if you have a medical emergency. This is not a service for minor presenting ailments.

All the staff at ASA Medical Group would like to thank our patients for their understanding and patience during these challenging times.

 

 

 

Repeat Prescriptions

Patients requiring regular medication may, with agreement, obtain repeat prescriptions; 48 hours notice is required between Monday and Friday excluding weekends and Bank Holidays.

Help us to help you, please:

  1. Local Chemists offer a collection and in some cases a delivery service for repeat medication. This method does require your consent and enquiry should be made at your usual chemist.
  2. Repeat medication can be requested via email; donccg.asa-medical-group@nhs.net
  3. Please see the receptionist about how to obtain prescriptions by email.
  4. Repeat medication can be ordered by calling the prescription line on 01302 986112 Monday to Friday between the hours of 8am and 1pm, then 2pm and 5.30pm.
  5. Repeat medication can also be requested by post or depositing your request slip in the ‘Prescription box’ situated in between the main entrance doors.
  6. Please ensure you order medications before they run out.
  7. Give receptionists clear information on the drugs you require.
  8. Understand that receptionists can only carry out the doctor's instructions and are not allowed to change or adapt prescriptions.

Online Ordering

You are now able to request repeat medication with the doctor online using the surgery Patient Access online system via the link at the top of this page

Please note: Before you are able to use this service you must first have access to your personal registration information. Click here to read more information on this service.

Urgent Prescription Requests

  • Urgent prescription requests will be reviewed by the duty doctor.
  • The doctor will consider whether the request is clinically urgent for today.
  • If the doctor decides the request is not clinically urgent then it will be processed as normal within 2 working days.
  • Please telephone after 4pm on the day of the request to see when the prescription will be available.

Please note that the receptionist is following the doctor's instructions and expect patients to respect the doctor's clinical judgment. Thank you.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

 
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