Noticeboard

Everyone is welcome in General Practice.

You do not need to proof of ID, address, immigration status or an NHS number in order to receive care or see a GP.

We now have a new telephone system in place, if you do not wish to stay on the line but want to keep your place in the queue, you can do so by requesting an automatic call back.

We would like to thank our patients who have been brilliant and adapted really well to the recent changes and apologise for any delay that may have been caused when contacting the Surgery by telephone, this has been a very difficult time for everybody and we appreciate your understanding during this time.

We are actively recalling patients on disease management registers to undertake their annual reviews. It is important that you attend these appointments so we can ensure we are providing you with high quality care and follow on management plans.

We have now got a separate telephone line to deal with these specific appointments 01302 986111, this line is available Monday to Friday between 9am and 4pm.

Gentle reminder: If you no longer require your booked appointment please be courteous and cancel so that another patient requiring medical help can utilise the appointment you no longer require.

Please, please only attend A&E if you have a medical emergency. This is not a service for minor presenting ailments.

All the staff at ASA Medical Group would like to thank our patients for their understanding and patience during these challenging times.

 

 

 

Help Us to Help You

THE PRACTICE PREMISES

  • We try to keep the Health Centre warm, clean and welcoming.
  • We have disabled access and toilets, a play area for children and a car park for the use of our Patients.

We ask patients to help us by:

  • Keeping the Practice premises tidy by not dropping litter or damaging the furniture and fittings in any way.
  • Not smoking on the Surgery premises or grounds.
  • Not bringing animals into the Surgery, except Guide Dogs for the Blind.
  • Not touching equipment or opening doors or cupboards without permission.
  • Keeping children under control at all times.
  • Not parking or obstructing Doctor's car parking spaces and not parking in bays reserved for the disabled unless the driver or a passenger is disabled. Being prepared to move a car on request from staff.

TELEPHONE

  • The telephone will be answered as quickly as possible - as soon as a Receptionist is available to deal with your query.
  • Please try and avoid ringing for routine enquiries before 10.00 am.
  • Members of staff will be helpful and polite and each call will be treated confidentially.
  • We have a Minicom Textphone to enable us to communicate with our deaf patients.

In return patients can help by:

  • Waiting patiently for the phone to be answered and stating the nature of the enquiry clearly.
  • Please treat the Practice Staff politely and tolerantly.
  • Please state the reason for the call clearly and understand that a named Doctor may not be available. Also, once the Doctor has left the Surgery there will be a delay before he can receive the message.

REPEAT PRESCRIPTIONS

  • Patients requiring regular medication may, with agreement, obtain repeat prescriptions; 48 hours notice is required between Monday and Friday excluding weekends.

Help us to help you, please:

  • Order repeat medication via either the prescription line, Tel No 738111 or by email, please see Receptionist about how to obtain prescriptions by email.
  • Order medications before they run out.
  • Give Receptionists clear information on the drugs you require.
  • Understand that Receptionists can only carry out the Doctor's instructions and are not allowed to change or adapt prescriptions.
  • Local Chemists offer a collection and in some cases a delivery service for repeat medication. This method does require your consent and enquiry should be made at your usual Chemist.
  • Repeat medication can be requested via either the prescription line Tel No 738111 or by email; please see the Receptionist about how to obtain prescriptions by email.
  • Repeat medication can also be requested by post or depositing your request slip in the ‘Prescription box’ situated in between the main entrance doors.

APPOINTMENTS

When requesting appointments patients can help by:

  • Non-urgent appointments can be booked a week in advance.
  • Being flexible when accepting appointment days and times.
  • Letting the Surgery know as soon as possible if you are unable to keep an appointment or no longer need it in order that it may be given to another Patient.
  • Being patient if the Doctor is delayed - it could be you who needs extra time on another day.
  • Understanding that Receptionists only carry out Doctors’ instructions regarding appointment times and availability.


 
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