Noticeboard

Everyone is welcome in General Practice.

You do not need to proof of ID, address, immigration status or an NHS number in order to receive care or see a GP.

We now have a new telephone system in place, if you do not wish to stay on the line but want to keep your place in the queue, you can do so by requesting an automatic call back.

We would like to thank our patients who have been brilliant and adapted really well to the recent changes and apologise for any delay that may have been caused when contacting the Surgery by telephone, this has been a very difficult time for everybody and we appreciate your understanding during this time.

We are actively recalling patients on disease management registers to undertake their annual reviews. It is important that you attend these appointments so we can ensure we are providing you with high quality care and follow on management plans.

We have now got a separate telephone line to deal with these specific appointments 01302 986111, this line is available Monday to Friday between 9am and 4pm.

Gentle reminder: If you no longer require your booked appointment please be courteous and cancel so that another patient requiring medical help can utilise the appointment you no longer require.

Please, please only attend A&E if you have a medical emergency. This is not a service for minor presenting ailments.

All the staff at ASA Medical Group would like to thank our patients for their understanding and patience during these challenging times.

 

 

 

Appointments with the Doctor or Nurse

Extended Access Surgeries

An appointment is normally given for ten minutes and is intended for one problem only, but if you feel that your problem requires more time please ask the receptionist for a longer appointment. At times of heavy demand certain surgeries may have shorter slots but you will be informed of this when booking.

We are increasingly seeing the presentation of multiple, unrelated issues which cannot be effectively dealt within the time allowed.

In order to try and ensure all of our appointments run as close to time as possible, please can you try and set out the issue you wish to raise at the beginning of the consultation and if you do have other conditions you wish to discuss, to make a further appointment please.

Your doctor should be able to guide you further where necessary.

We try to offer an appointment with the doctor of your choice, but sometimes this may not be possible at a time convenient to you and especially at short notice.

For your information, the normal working week for our clinical staff is as follows:

Monday

Tuesday

Wednesday

Thursday

Friday

Doctors

Dr Hassan

Dr Udom

Dr Rahim

Dr Okeleke

Dr Alex (am)

Dr Fagbolagun

Dr Udom

Dr Rahim

Dr Okeleke

Dr Rashid

Dr Fagbolagun

Dr Kenney

Dr Adeosun

Dr Hassan

Dr Udom

Dr Rahim

Dr Okeleke

Dr Alex (am)

Dr Kenney

Dr Hassan

Dr Rahim

Dr Alex (am)

Dr Kenney (am)

Dr Fagbolagun

Dr Rashid

Dr Adeosun

Dr Hassan

Dr Udom

Dr Kenney

Dr Okeleke

Dr Alex(am)

Dr Rahim (am)

ANP

Clare Wain

Debbie Sadler

Paul Jones

Jackie Hewitson

Natalie Holmes

Amanda Thompson

Clare Wain

Debbie Sadler

Paul Jones

Natalie Holmes

Amanda Thompson

Clare Wain

Paul Jones

Natalie Holmes

Amanda Thompson

Debbie Sadler

Paul Jones

Natalie Holmes

Jackie Hewitson

Amanda Thompson

Clare Wain

Paul Jones

Natalie Holmes

Amanda Thompson

Minor Illness Nurse

Julie Utley

 

Ann Grain

Ann Grain

Julie Utley

Practice Nurses/TNA

Chloe Peacock

Billie-Jo Clark

Ebony Shillito (TNA)

Chloe Peacock

Ebony Shillito (TNA)

Chloe Peacock

Julie Nolan

Billie-Jo Clark

Ebony Shillito (TNA)

Chloe Peacock

Julie Nolan

Billie-Jo Clark

Chloe Peacock

Julie Nolan

HCA/Wellbeing 

Harry Simpson

Joanne Thompson

Hannah Dickinson

Harry Simpson

Harry Simpson

Joanne Thompson

Harry Simpson

Joanne Thompson

Hannah Dickinson

Joanne Thompson

Hannah Dickinson

Please note that the above summary does not guarantee availability on these dates and is subject to change.

Named GP 

All patients have a named GP as part of a care plan, this does not necessarily mean they have to see that specific GP every time they visit the practice. Patients may be required to visit for a check up if they have not attended practice for a long period of time, patients also have the choice of seeing a preferred clinician, and we endeavour to make this possible where practicable dependent on appointment type.

Emergency & Urgent Appointments

Please provide our receptionists with clear and concise information concerning your medical condition. Our experiences staff will telephone you back in order to assess your medical needs and take appropriate action for you over the telephone which may involve a doctor calling you back or making an appointment with a nurse or doctor. These emergency appointments are for clinically urgent problems only. We do have a duty doctor each day who is responsible for any clinically urgent issues arising.

Please Remember

If more than one member of the family needs to be seen, please book a separate appointment for each.

To Speak To a Doctor

Please telephone from 8am unless the matter is urgent and cannot wait till the Practice is open, if this is the case please call the Practice Number and you will go through to NHS 111. We now have a mix of face to face, telephone and video consultations.  We request that if you are attending for a face to face appointment you attend on time wearing a suitable face covering and alone where possible. This will help us minimise the footfall keeping you as safe as possible during your visit with us.

Practice Nurse Appointments

The practice nurses are available every weekday between 8.00am - 6.00pm by appointment only.

Health Checks

As directed under our new contract on the 1st April 2004, registered patient who are between the ages of 16 and 75 years who have not been seen in the previous three years may request a consultation for a health check. Similarly patients aged 75 years and over who have not had a health check in the previous twelve months may make an appointment for same. This will be a nurse consultation.

When Requesting Appointments Patients Can Help By:

  • Non-urgent appointments can be booked a week in advance.
  • Being flexible when accepting appointment days and times.
  • Letting the Surgery know as soon as possible if you are unable to keep an appointment or no longer need it in order that it may be given to another Patient.
  • Being patient if the doctor is delayed - it could be you who needs extra time on another day.
  • Understanding that receptionists only carry out doctors’ instructions regarding appointment times and availability.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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